Frequently Asked Questions

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"Requires Additional Items" appears when I install vcs Support. What do I do?
"Requires Additional Items" appears when I install vcs Support. What do I do?


• If you have installed Sunbird or Lightning 0.9, ensure that you have vcs Support 0.6.3 installed and not a previous version
• If you have Sunbird or Lightning 0.8, ensure that you have vcs Support 0.5.6 or 0.6.3 installed
• If you have Sunbird or Lightning 0.7, ensure that you have vcs Support 0.5.5 or earlier installed


I keep getting "No Items Exported", even though there clearly were items to be exported.
I keep getting "No Items Exported", even though there clearly were items to be exported.


There are a couple of reasons why you might get this error.
1. You are exporting in a specific time frame, and there are no events occurring within the time frame - Make sure A single event with recurrence rules is chosen in the Options dialog on export.
2. You are exporting only events or only tasks, and there are none in the calendar. Make sure that both Export Events and Export Tasks are ticked in the Options dialog on export
3. A combination of 1 and 2
4. A bug in vcs Support where the preferences are messed up. Go to Tools > Options > Advanced > Config editor and type vcs into the filter box of the window that pops up. Check that extensions.vcssupport.export_events and extensions.vcssupport.export_tasks are both true (or at least, the same as they are in the Export Options dialog). Sometimes they get confused, and I can't find a good reason for it.


I keep getting "An error occurred while importing the vCal file. The file may not be a valid vCal file." when trying to import a vcs file into Palm Desktop. What's going on?
I keep getting "An error occurred while importing the vCal file. The file may not be a valid vCal file." when trying to import a vcs file into Palm Desktop. What's going on?


Palm Desktop will fail to import vcs files which contain tasks. When exporting from Sunbird/Lightning, make sure that Export Events is ticked and Export Tasks is not.


Can vcs Support import files by double clicking on them from my Desktop?
Can vcs Support import files by double clicking on them from my Desktop?


Unfortunately, this is not possible at the moment. This is also an issue for Lightning and .ics files.


Does vcs Support work with Trunk versions of Sunbird and Lightning?
Does vcs Support work with Trunk versions of Sunbird and Lightning?


Trunk versions of Lightning and Sunbird are not supported (although if you know how to bump install.rdf versions, it should work fine).


Can I drag and drop vcs attachments in Thunderbird if I install vcs Support
Can I drag and drop vcs attachments in Thunderbird if I install vcs Support


It is not supported by vcs support, however, due to a bug in Lightning, it does work to a degree, with the following problems:
• Only the first event in the attachment is imported
• Recurrences are not imported
• Alarms are not imported

If you have an issue not covered by this FAQ, please fill out the support form, giving as much detail about the problem as possible, and I'll try to respond as soon as possible.